Multi-vendor Expertise & Support Tailored SLA’s
Procurri’s global team have a wealth of experience and expertise spanning hundreds of vendors worldwide. Our global team can tap into an unrivalled knowledge base that works agnostic of brand, product or service.
Field engineers, technicians and customer service staff are all trained to the highest of standards and are granted the professional empowerment for them to access the support of other Procurri customers elsewhere in the world. There is a global network of expertise and support right at your fingertips, whenever you need it.
Procurr Success Story
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No two businesses are the same, so why should our service and support packages be? Procurri recognises that every business has its own idiosyncrasies, requirements and appetites, and so that’s reflected in the services we offer.
Bespoke service and support packages are tailored entirely to the end users’ needs so Procurri can work with them in a beneficial strategic partnership, rather than just a standard transactional relationship. This approach gives a great degree of flexibility and allows for businesses to access help when they need it.
Procurri’s SLAs can be adapted to fit business requirements and either run 24/7/4 or 9/5/NBD, to mirror what end users need. Support can be supplied in different languages, across different locations, and agnostic of vendor. This approach may not seem radical, but it’s unusual in the IT industry and forms just part of Procurri’s continuous commitment to innovation and ease of use.