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US reseller maintenance case study

Our customer based in the US, provides 86% of the fortune 500 with software and services to help them collect, protect, analyse and optimise their data so they can make smarter decisions, manage risk and minimise expenses.

Client requirements

With 2,600+ legacy assets located in multiple data centres around the globe our customer needed a global third-party maintenance partner capable of supporting multiple OEMs and significantly reduce maintenance contract costs.

Scope of work

  • Provide multiple year maintenance across multiple data centres and across multiple countries (US, China, India)
  • Support 2,600+ legacy data centre assets across multiple brands like IBM, HP, Dell, EMC, NetApp and Brocade
  • Various professional services, IT Lifecycle services and reverse logistics.

Results

  • Delivered cost savings of 60+% compared to OEM’s
  • Streamlined client’s global infrastructure management process allowing them to manage assets in different countries from one vendor touch point
  • Providing ongoing capacity & performance upgrades for legacy assets
  • Successfully completed data centre moves, as well as, multiple service engagements for data erasure, data destruction and asset disposition.

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